Welcome to Phob Safety, operated by PHOB SAFETY LTD. These Terms and Conditions outline the rules and regulations for the use of our website, https://phob.co.uk/. By accessing this website and using our services, you agree to accept and comply with these terms. Please read these Terms and Conditions carefully.
1. Refund Policy
a. Refunds: We offer a 7-day return policy for a refund. If for any reason you are not entirely satisfied with your purchase, you may return the item within 7 days of receipt for a refund. The item must be unused, in its original packaging, and in the same condition as received.
b. Refund Process: To request a refund, please contact us via email at phobsafety@gmail.com within 7 days of receiving your order. Our team will guide you through the return process. After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
c. Refund Eligibility: Certain items, such as personalized or customized products, may not be eligible for a refund unless they are defective or damaged upon receipt. Shipping costs are non-refundable.
2. Payment Terms
a. Payment Methods: Payments for products purchased on our website can be made through Stripe. All payments are processed securely through Stripe’s payment gateway.
b. Payment Authorization: By providing payment information, you authorize us to charge the specified amount for the purchased products or services. You agree to provide accurate and current payment information and ensure sufficient funds are available for the transaction.
c. Payment Confirmation: Upon successful payment processing, you will receive a confirmation email detailing your order and payment details.
3. Exchange Policy
a. Product Exchanges: We may offer exchanges for items that are defective, damaged, or if you received the incorrect product. To request an exchange, please contact us within 7 days of receiving the item.
b. Exchange Process: Once we receive your exchange request and approve it, we will provide instructions for returning the item. The exchanged item will be shipped once the original item is received and inspected.
4. Disclaimers
a. Product Descriptions: We aim for accuracy in product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.
b. Liability Limitation: PHOB SAFETY LTD shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of or inability to use our services or products.
5. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
6. Changes to Terms and Conditions
PHOB SAFETY LTD reserves the right to revise these Terms and Conditions at any time without prior notice. By using this website, you agree to be bound by the current version of these Terms and Conditions.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at phobsafety@gmail.com.
